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Web-based debt collection software

Client

PayCourt

Industry

Finance

Location

United States

Technology stack

  • Figma

    Figma

  • Adobe Illustrator

    Adobe Illustrator

  • Adobe After Effect

    Adobe After Effect

About project

A handy consumer-facing tool that helps to resolve court fines with ease. It is a mobile-first design project that resulted in creating an easy-to-use interface that is also looking fresh and friendly.

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Context

This is a design project that involved an in-depth discovery phase, UX wireframing and UI stage.

Challenge

Debt collection is not a super exciting thing for consumers, isn’t it? Which means that the tool they are using needs to be super friendly and clear. No distractions. No overuse of possible options. They just need to come here and intuitively know what do.

Project results

The UX/UI design was delivered with adherence to the latest design trends, usability best practices, and accessibility rules. At the initial stages, the UX mockups were detailed to ensure utmost usability. Additionally, we took care about a wider array of scenarios, even the rarest.

Because of the app specifics, standard registration was something secondary compared to the ability for the user to continue as a guest.

The user clearly sees how much he/she owes and how much has already been paid, sees a payment plan and can modify it. The total balance is broken down to show the details. When additional support is needed, they can always contact the agent to get some help.

No distractions, just all the options they need to pay out their debt.

Users are given an option to create a payment plan and adhere to it. Further plan modifications are allowed if needed.

Full transparency and details of every single payment made.

Everything in one place - well-organized and easily accessible.

Web UI version created.

Because of the app specifics, standard registration was something secondary compared to the ability for the user to continue as a guest.

Because of the app specifics, standard registration was something secondary compared to the ability for the user to continue as a guest.

The user clearly sees how much he/she owes and how much has already been paid, sees a payment plan and can modify it. The total balance is broken down to show the details. When additional support is needed, they can always contact the agent to get some help.

The user clearly sees how much he/she owes and how much has already been paid, sees a payment plan and can modify it. The total balance is broken down to show the details. When additional support is needed, they can always contact the agent to get some help.

No distractions, just all the options they need to pay out their debt.

No distractions, just all the options they need to pay out their debt.

Users are given an option to create a payment plan and adhere to it. Further plan modifications are allowed if needed.

Users are given an option to create a payment plan and adhere to it.  Further plan modifications are allowed if needed.

Full transparency and details of every single payment made.

Full transparency and details of every single payment made.

Everything in one place - well-organized and easily accessible.

Everything in one place - well-organized and easily accessible.

Web UI version created.

Web UI version created.